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"Our customer service charter guarantees
you a reliable, risk-free service"
Susan Shelby
Customer Services
At HostFast it's our aim to be the best in everything that we do, our customer service charter sets out the following goals ...
If at anytime you are not happy with any aspect of our service, please let us know. We really care and will do our best to resolve your issue.
We are confident that you'll be pleased with the HostFast performance and support, however for your peace of mind we offer a no-quibble 90 day Money Back Guarantee on all web hosting plans. We take pride in our business so we'll probably ask you why you are leaving, but you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration, the domain will still belong to you and you can use it with any hosting company by updating the nameservers in the client area.
In order to offer you the most efficient way of getting an answer to your question we have put together a selection of support resources.
Over 90% of our clients find an answer using steps 1 and 2 below, so please take advantage of this time-saving.
Whenever one of our technical support team is chatting online it means that they are not working on fixing any support issues. So again if you can find an answer in step 1 or 2 you will be helping us keep our technical support team doing what they are best at; fixing things!
You can find out about known support issues or see any support announcements from your client area.
Most of our client's questions are answered in our FAQ section and/or our knowledgebase articles.
If you cannot find an answer to your question during step 1 or step 2 then you will need to contact our live support team.
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